Privacy Policy

1. Who is responsible for RoofProblems.co.uk?

RoofProblems.co.uk is maintained by Prudent Plus Limited of Booths Hall, Booths Park, Knutsford, Cheshire WA16 8GS.

Prudent Plus Limited is registered in England, company number 10104295.

Prudent Plus Limited is registered with the Information Commissioner's Office under the GDPR/Data Protection Act 2018. Reference number ZB208127.

For personal information collected and controlled directly through RoofProblems.co.uk, Prudent Plus Limited is responsible for deciding how that information is used.

2. What information may we collect?

The information we receive depends on how you use the website.

If you contact us or submit an enquiry relating to a roof problem, this may include:

• your name;
• your email address;
• your telephone number;
• your postcode or general location;
• the address of the property where relevant;
• details of the roofing problem;
• information about the property;
• photographs you choose to provide;
• the date and time of your enquiry; and
• anything else you include in your message.

Please only provide information that is reasonably necessary to understand or deal with your enquiry.

3. Information collected when you visit the website

Normal website and hosting systems may record technical information when you visit RoofProblems.co.uk.

This can include:

• your IP address;
• browser and device type;
• operating system;
• pages requested;
• the date and time of a visit;
• the page or website that referred you to us; and
• technical information needed to operate and protect the website.

This information may be used for security, fault finding, preventing misuse and understanding how the website is performing.

4. Why we may use personal information

Personal information may be used to:

• respond to messages sent to us;
• understand the roofing problem you have described;
• process a request for roofing quotations or contractor contact;
• help arrange an introduction to an appropriate contractor or service provider;
• deal with website or administrative enquiries;
• respond to complaints;
• maintain appropriate records;
• protect the website against fraud, spam or misuse;
• meet legal or regulatory requirements; and
• establish, exercise or defend legal rights where necessary.

We do not intend to use information for purposes that are incompatible with the reason it was originally collected.

5. Our role as an introduction service

RoofProblems.co.uk is an information and introduction service. Prudent Plus Limited is not a roofing contractor and does not carry out roofing repairs through this website.

If you ask for quotations or contractor contact, information relevant to that request may need to be provided to an independent contractor or a service involved in arranging that introduction.

Once you begin dealing directly with a contractor, that business may become independently responsible for personal information it receives or subsequently collects from you.

6. Lawful reasons for using information

UK data protection law requires personal information to be processed on an appropriate lawful basis.

Depending on the circumstances, we may rely on:

Taking steps at your request

Where you ask us to help arrange contact with a roofing contractor or respond to an enquiry, processing may be necessary to take steps at your request.

Legitimate interests

We may process information where reasonably necessary for legitimate business purposes and where those interests are not overridden by your rights.

Examples include answering correspondence, keeping reasonable enquiry records, maintaining website security and preventing misuse.

Legal obligations

Information may be retained or disclosed where this is necessary to meet a legal, regulatory or accounting obligation.

Consent

Where consent is the appropriate basis, such as for certain optional cookies or electronic marketing, consent should be obtained where required.

Where processing is based on consent, that consent may be withdrawn.

7. Roofing enquiries and requests for quotations

If you submit information because you would like a roofer or another relevant contractor to contact you, details may need to be shared so that your enquiry can be considered.

Information provided for this purpose may include:

• your name;
• telephone number;
• email address;
• postcode or property location;
• a description of the roof problem; and
• photographs or other information you have chosen to provide.

Only information reasonably relevant to the enquiry should be passed on.

Where a third-party quotation or introduction service is used, the wording alongside the enquiry form should explain this before you submit your details.

8. Who information may be shared with

Depending on how you use RoofProblems.co.uk, relevant personal information may be shared with:

• independent roofing contractors or other relevant tradespeople;
• services used to process or distribute quotation enquiries;
• website hosting and technical providers;
• professional advisers;
• organisations involved in preventing fraud or website abuse;
• regulators or public authorities where disclosure is legally required; and
• courts, solicitors or other parties where information is needed in connection with legal proceedings or legal rights.

We do not make personal information generally available to unrelated organisations simply because you have visited the website.

9. Photographs

Photographs can be very useful when describing roof damage, but please check what is visible before sending them.

Where possible, avoid unnecessarily including:

• people;
• personal documents;
• vehicle registration numbers;
• neighbouring property details that are not relevant;
• computer or television screens displaying private information; and
• anything else unrelated to the roofing problem.

Photographs submitted as part of an enquiry may be viewed for the purpose of understanding the problem and may be shared with a relevant contractor where necessary to deal with your request.

10. Email correspondence

If you email us, we will receive the information contained in your message together with your email address and anything included in attachments or your email signature.

Correspondence may be retained where reasonably necessary to answer you, keep a record of an enquiry, deal with a complaint or meet a legal obligation.

11. Cookies

Cookies are small pieces of information stored on or accessed from your device when you use a website.

Some cookies may be necessary for RoofProblems.co.uk to operate correctly.

If optional analytics, advertising, tracking or other non-essential cookies are introduced, appropriate information and consent arrangements should be provided where required.

This policy should be updated if the website begins using services that materially change how visitor information is collected.

12. Analytics

Website statistics may be used to understand which pages are visited, how the site is performing and whether technical problems need attention.

If a third-party analytics system is used that collects personal information or sets non-essential cookies, the relevant privacy and consent information should identify that service where required.

13. Marketing

Submitting a roofing enquiry does not automatically mean that you have agreed to receive unrelated marketing.

Where electronic marketing requires consent, the necessary permission should be obtained before it is sent.

Where applicable, marketing messages should include a straightforward way to stop receiving them.

14. How long information may be kept

Personal information should not be retained indefinitely without good reason.

How long information is kept will depend on matters such as:

• how long an enquiry remains active;
• whether further contact is reasonably expected;
• whether a complaint or dispute has arisen;
• legal and accounting requirements;
• fraud and security considerations; and
• legal limitation periods.

Information that is no longer reasonably needed should be deleted, anonymised or otherwise disposed of appropriately.

15. Security

Reasonable technical and organisational measures should be used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No website or email system can provide an absolute guarantee of security, so please do not send unnecessary sensitive information through ordinary forms or email.

16. International processing

Some hosting, email or technical providers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate arrangements should be used where required by UK data protection law.

If a particular service materially changes the way information is transferred or stored, this Privacy Policy should be updated accordingly.

17. Your data protection rights

Depending on the circumstances, you may have rights including:

• asking for access to personal information held about you;
• asking for inaccurate information to be corrected;
• requesting deletion in certain circumstances;
• requesting restriction of processing in certain circumstances;
• objecting to certain uses of personal information;
• data portability where applicable; and
• withdrawing consent where processing is based on consent.

These rights do not apply in exactly the same way in every situation.

18. Making a privacy request

If you wish to ask about information held by Prudent Plus Limited or exercise a data protection right, contact us using the details at the end of this policy.

We may need enough information to establish your identity and find the information concerned.

We will not deliberately ask for more identification information than is reasonably necessary.

19. Complaints about personal information

If you are concerned about how we have used your personal information, please contact us so that the matter can be investigated.

You may also have the right to complain to the Information Commissioner's Office.

Prudent Plus Limited is registered with the Information Commissioner's Office under reference ZB208127.

20. Information about other people

If you provide personal information about another person, please only do so where you have an appropriate reason to provide it.

Avoid including unnecessary information about neighbours, tenants, family members or other people when describing a roof problem.

21. Children

RoofProblems.co.uk is intended primarily for adults dealing with property maintenance and roofing issues.

The website is not designed to collect personal information from children.

If you believe a child has provided personal information unnecessarily, please contact us.

22. External websites

RoofProblems.co.uk may link to websites operated by other organisations.

Those organisations are responsible for their own privacy practices.

You should read the privacy information provided by another website before supplying personal information to it.

23. Changes to this Privacy Policy

This policy may be revised as RoofProblems.co.uk changes, new services are introduced or legal requirements develop.

The current version will be published on this page.

Where a new use of personal information materially changes what happens to information already collected, appropriate information should be provided where required.

24. Contact us about privacy

Questions about this Privacy Policy, personal information held by Prudent Plus Limited or your data protection rights can be sent using the email link below.

Please enable JavaScript to view our email address.

You can also write to:

Prudent Plus Limited
Booths Hall
Booths Park
Knutsford
Cheshire
WA16 8GS

Prudent Plus Limited is registered in England, company number 10104295.

Prudent Plus Limited is registered with the Information Commissioner's Office under the GDPR/Data Protection Act 2018. Reference number ZB208127.